Visual builder don´t stop loading

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
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  • #553887
    Carsten
    Guest

    Hi,

    I bought the visual builder yesterday. When I try to open or create a new page with visual builder, it don´t stops loading (just the rotating gears appear).
    I read a lot in other posts, tried everything out and I found out, that it´s caused by the installed theme.
    I have to use that theme (bought it for around 70$) and hope we can find together a solution (otherwise is there a possibility for a refund?).

    Thanks for your answer!

    #555219
    Stacy Lind
    Keymaster

    Hi Carsten,

    We have created a ticket to solve your issue and our support representative will contact you as soon as possible.

    Best regards,
    Stacy

    #558216
    Grísel
    Participant

    I’m sorry team. The problem was that I was in “Code mode” instead of Visual Mode. May be this info could help others. Thanks and again sorry!
    Regards from Madrid

    #558217
    Stacy Lind
    Keymaster

    Hi Grisel,

    I am glad your issue was resolved. Thank you for sharing your experience here.

    Best regards,
    Stacy

Viewing 4 posts - 1 through 4 (of 4 total)
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